Shipping & Returns Policy

Terms & Conditions & Shipping Policy

Welcome to Mona El Shanawany Jewellery located in Oman.
By accessing our website and purchasing our products, you agree to be bound by these
Terms and Conditions. Please read them carefully.

Eligibility
To purchase products from our store, you must be at least 18 years old and capable of
entering into a legally binding contract.

Orders and Payment
Order Placement: Orders can be placed through our website or in-store
Payment: We accept payment via cash, credit card, debit card and other payment
methods as specified on our website
Confirmation: Upon placing an order, you will receive an order confirmation via email

Pricing and Availability
Pricing: All prices are listed in Omani Rial (OMR) and are inclusive of taxes
Availability: Product availability is subject to change without notice. We reserve the right to cancel orders if the product is unavailable

Shipping and Delivery
Shipping: We offer shipping within Oman.
Delivery: Estimated delivery times will be provided at the time of purchase. We are not responsible for delays caused by third-party shipping providers

Returns & Refunds
If you wish to return a piece, 15% is deducted from the original price
Exchange policy - exchange is available on items of the same value or higher,
considering paying the price difference between the two pieces

Introduction
We respect your privacy and are committed to protecting your personal data. This
Privacy Policy outlines how we collect, use, and safeguard your information.

1- Information We Collect

Personal Data: Name, email address, phone number, billing and shipping address
Payment Information: Credit card details and other payment information
Technical Data: IP address, browser type, and browsing behavior on our website

2- How We Use Your Information

Order Processing: To process and deliver your orders
Communication: To communicate with you about your orders, promotions and updates
Personalization: To personalize your shopping experience on our website
Security: To maintain the security of our website and prevent fraud

3- Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information
with:
Service Providers: Third parties who assist us in providing our services, such as
payment processors and shipping companies
Legal Obligations: When required by law or to protect our rights

4- Data Security
We implement appropriate technical and organizational measures to protect your
personal data against unauthorized access, alteration, or destruction

5- Cookies
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings

6- Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will be effective immediately